Return and Refund Policy
🔋 Returns & Refunds (Summary)
1. 14-Day Right of Withdrawal
You can withdraw from your order within 14 days of receipt – without stating any reasons.
👉 Details & Form:
https://apollosolarenergy.de/pages/widerruf
2. Return Shipping Costs
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You bear the return shipping costs yourself
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For large or heavy products (e.g., solar modules, battery storage), these can be significantly higher
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Upon request, we can arrange collection (fee-based)
3. Condition of the Return
You may test the product – as you would in a store.
👉 However:
If the product is...
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used
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installed
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damaged
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incomplete
a reduction in value may be charged.
⚠️ 4. Important Note on Batteries & Solar Systems
Special conditions apply to the following products:
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Energy storage (batteries)
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Solar modules
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technical systems
👉 A return is restricted or not possible if:
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the product has been installed or connected
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it has already been in operation
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safety or transport regulations prevent it
👉 Reason: These products often cannot be safely resold after use.
5. Return Process
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Email to: info@apollosolarenergy.de
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Provide order number + reason
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Receive return instructions
👉 Please do not send anything back without prior approval.
6. Refund
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Refund within 14 days of goods receipt
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Refund via the original payment method
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In case of use/damage, the amount will be adjusted accordingly
7. Defective Products (Warranty)
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Statutory warranty: 24 months
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Solution usually occurs via:
👉 Diagnosis
👉 Repair
👉 Replacement
❗ No automatic right to immediate refund
8. Manufacturer's Warranty
Many products also have a manufacturer's warranty (e.g., 5–10 years).
👉 Details can be found in the respective product information.
9. Lithium Batteries (important)
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Return only according to dangerous goods regulations
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Improperly packaged returns will be rejected
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Additional costs may arise
💡 Our Tip
Please check before purchase:
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Compatibility
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Location of use
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technical requirements
👉 This saves time, costs, and unnecessary returns.